This is an important priority for the Fund, and is an area with constant improvements and developments. We regularly quantify and review the effectiveness of our communications and engagement in order to inform our activities in this area going forward. This can come from a range of metrics, including statistics such as open and click rates on email campaigns, Wiltshire Pension Fund website and My Wiltshire Pension user activity, feedback surveys , and My Wiltshire Pension sign up levels.
Our vision is to deliver an outstanding service to our scheme employers and members
For our members, their pension is a substantial asset, a cornerstone for securing their financial future in retirement. As a Fund, we are dedicated to providing maximum support to our members, guiding them through every step of their pension journey.
Introducing our new Member Webinars
This year we were delighted to launch a new suite of member webinars, aimed at supporting our members through their pension journey from new joiner's through to their retirement.
"Thank you, very informative and helpful."
"Thank you for hosting the webinar, very useful "
Member Feedback Surveys
We have also introduced member feedback surveys to monitor how we are doing in providing an effective service to our members. As of September 2023 our members rated their experience with us 4 out of 5 stars!
We are also working towards achieving the Customer Service Excellence Standard which is a nationally recognised standard designed to drive customer-focused change.
"Very quick service and a very detailed explanation of my query extremely helpful."
"Helpful,supportive and understanding with my situation ,thank you."
"Very informative staff member"
Our customer mission is to deliver an effective service, providing our members with the tools they need to plan for their financial future