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Please note we are currently receiving an increased level of enquiries with processing unfortunately taking longer than usual, please accept our apologies for any inconvenience this may cause.

Select one of the following options so that your question can be directed to the right area of Wiltshire Pension Fund.


Pensioner Payslip Query

If you access your payslips via rPowered, please contact the Pensioners Payroll team via email pensionerspayrollteam@wiltshire.gov.uk or telephone 01225 713 606.

If your payslips via My Wiltshire Pension, please contact the new Wiltshire Pension Fund Payroll section via email pensionpayroll@wiltshire.gov.uk or telephone 01225 713613.


General Queries

Please contact the Member Services Team by phone 01225 713613 or email pensionenquiries@wiltshire.gov.uk or post at Wiltshire Pension Fund, PO Box 2096, Livingston, EH54 0HH.

Our opening hours are Monday to Friday 9.00am - 5.00pm


Processing times

Please note, timeframes below commence from the date in which all forms and information required by Wiltshire Pension Fund are received.

TypeProcessing Time

Retirement

20* Days
Deaths20* Days
Refunds10 Days
Transfer's Out20* Days
Transfers In20* Days
Aggregations23* Days
Leavers23* Days
Divorce25* Days

*Timeframes may vary depending on case type, please refer to the Administration Strategy Appendix (PDF) [414KB] (opens new window) for more information


Are you a Financial Advisor or other Third Party?



Freedom of Information Requests (FOIs)

Please email Wiltshire Council's Information Governance department or use the online request submission form

Please describe as clearly as possible the information you are seeking access to including any dates, reference numbers or other identifiers where appropriate. If your request is not clear to us we will contact you to clarify what you are seeking access to.

The legislation allows us up to 20 working days to respond to your request but we will answer as soon as we can.

Prudential's contact details (AVC provider)

By phone: 0345 6000 343

Website: www.pru.co.uk/localgov

Compliments, Complaints or Disputes

Please visit Compliments, complaints and disputes

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